Create an Account

Why set up a soholab.com account?

Easy. Store prior shipped-to addresses and wishlists.
Fast. We save your info for quick checkouts.
Secure. Shop with confidence that your information is safe. Read our Privacy Policy for more details.

Click here to create your account, all SoHo Lab needs is your date of birth, gender, e-mail address and a password. *To speed up your checkout process, enter your name, address, billing, and payment information.

Along with your email address you will need to create a password (minimum 6 characters). When creating a password, this will allow you to have access into your account in the future. Make sure you remember your password the next time you visit soholab.com.

Guest Checkout Policy

You may place an order without registering for an account by using our Guest Checkout. It's quick, fast and secure on your first order.

• Ground Shipping is only one $8.50 flat rate for unlimited SoHo Lab shoes per order.
• Tracking the status of your order is available online click on “order status” link located on the top of right of soholab.com click here.
• To cancel or modify your Guest Checkout purchase, please click here.
• Guest Checkout purchases cannot be modified or canceled after 12 hours.

As a guest you will receive a confirmation and shipping confirmation email from SoHo Lab. We do not sell your email address or personal information. For more information on our Privacy policy, click here.

Advantages of creating an account with SoHo Lab

• FREE Ground Shipping (an $8.50 savings)
• No Sales Tax (except CA)
• Birthday Specials
• Promotions, Savings and more!

My soholab.com account

From the "My Account" link (located on top of navigation bar) you can:

• Manage My Address Book
• Manage My Payment Accounts
• Change My Password
• Edit My Profile (Name, Account Preferences, Email Address)
• Cancel My Account
• Create and Store Wish Lists for Yourself, Friends and Family

To access your account click here.

Account Preferences

You can add preferred shipping addresses, multiple credit cards, payment information, shoe and clothing favorites, and e-mail preferences all under your profile by clicking here. All these options can be accessed on the 'My Account' page through the Account options links on the top left in the page.

Your complete shoe and clothing purchase history is also available from the main page of your account.

Create Wish Lists

To create a “Wish List” you will need to have an account with soholab.com.

Create wish lists for yourself, your friends and your family. It's easy. Simply click on "Wish List" located on the upper right side of the display screen and create a new wish list or you can click here.

Add shoes and clothing to each wish list when shopping by selecting the color and size of any shoe and clothing and clicking "Add to Wish List" on the product page.

Move shoes and/or clothing from your wish list by clicking on the (Add to Cart) icon that appears next to each shoe and clothing description on the wish list.

Club SOHO - Free Shipping

Register today and receive FREE access member-only benefits. SoHo Lab sends you shoe and clothing news and offers based on your preferences. To sign up and enjoy Club SOHO benefits now click here.

Benefits of your FREE Club SOHO Membership:

• FREE* ground shipping nationwide (United States and US territories.)
• Fast, easy checkout.
• Birthday Bonuses
• No sales tax (excluding California)
• Exclusive shoe and clothing updates, sneak previews, new style trends, contests and sweepstakes see most recent

*As a member of Club SOHO free loyalty email club. For non-members, an $8.50 ground shipping fee will apply, on all shoe and clothing purchases regardless of quantity.

View Purchase History

Your complete shoe and clothing purchase history is available here. It can also be accessed via the 'View Archived Orders' link on the main page of your account.

Track My Order

SOHO LAB will send your UPS or USPS tracking number via email when your shoes ship from the SoHo Lab California warehouse. You can track the status of an order by logging into your account here.

Order Status Messages

After you purchase your shoes, soholab.com will send email notifications as the order moves through processing. The following lists the status messages and their meanings to help you understand your latest order update. The status of your order is available in Your Order History after you place an order. To login and view your order history in your account click here.

Your order is updated each time your order moves a step further in the process. Please note: You may log into your account to update the shoes in your order within the first few hours. Some orders may contain shoes that ship separately by different carriers and/or shipping methods. The individual shoe status for orders that are shipped via multiple methods is also available in My Account.

SoHo Lab - Order Confirmation: This message confirms the date of your shoes purchased, and the total dollar amount of your order.

SoHo Lab - Cancel Order Confirmation: This message confirms that your order has been successfully cancelled. It will include a reference code and credits to your account.

SoHo Lab - Shipped: Your SoHo Lab shoes have shipped from our warehouse and are on their way to your shipping destination. This message will include tracking information so you may see the status of UPS Services.

Purchase Policy

If you need to change the color, quantity, or style on your SoHo Lab shoe or clothing purchase, please log in to cancel your current order and make a new purchase.

Returns are processed within 4-6 weeks. To check the status of a return please log in after 4 weeks of shipment to track your return. Under the "status" section in your account processed returns are listed as "returned"

Orders of multiple shoe styles may arrive in separate boxes and may be shipped separately.

You will receive your SoHo Lab shoes in 4-10 business days or sooner from your purchase date. Orders shipping to P.O. Boxes, APO, and US Territories, Alaska and Hawaii may experience extra shipping time.

Delivery Information

SoHo Lab ships most orders via UPS Ground or by Federal Express Home Delivery within two days of placing your shoe purchase. Please allow 5-10 business days for delivery.

Packages shipped to a military address or a PO Box will be shipped via the United States Postal Service.

Ground Shipping is FREE for Members of Club SOHO. Sign Up for Club SOHO benefits now! Click Here.

Edit or Cancel My Order

Requesting to Edit Your shoe and clothing Purchase Within the first few hours of placing your shoe and clothing purchase, you may edit or cancel your shoe and clothing purchase in "My Account". If you would like to edit or cancel your shoe and clothing purchases, please click here.

If you are unable to make these changes to your shoe and clothing purchase in your account, SoHo Lab may still be able to cancel the order, before it is sent to our warehouse to ship. Please call customer service at 1-800-240-6788 Mon-Fri 8am-1pm Pacific Standard Time (11-4pm E.S.T).

*SoHo Lab cannot guarantee that any shoe and clothing purchase can be canceled. In an effort to deliver your shoes and clothing as quickly as possible, SoHo Lab sends your shoe and clothing purchase to the warehouse nightly. If the shoe and clothing purchase has already been sent to our warehouse, SoHo Lab will no longer be able to cancel it.

shoe and clothing Purchases Canceled by SoHo Lab On occasion, your shoe and clothing purchase may be canceled for the following reasons:

• Style is no longer in stock and is removed from the shoe and clothing purchase
• Unable to charge credit card at the time of shipment
• Credit Card is flagged as lost or stolen.

Under these circumstances, you will receive a notice from soholab.com via email that your shoe and clothing purchase has been canceled.

Order Status Information

If you provide a valid email address when you purchase your online shoes and clothing, you will receive two e-mail messages.

1. The first email will have the subject “soholab.com Order Confirmation". This E-mail confirms your shoe and clothing purchase was received and is being processed.

2. The second email will have the subject "Shipment from soholab.com". This E-mail confirms shipment and contains your UPS or FEDEX tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

shoe and clothing purchases with more than one item may ship separately. In this case, you will receive shipment confirmations for each purchase with individual tracking numbers. Shipments made by USPS will not have a tracking number.

You are able to track a package the following four ways:

1. You may login to review status and tracking information when you sign into your account. Click here to look up your order.

2. If you are a registered soholab.com member, log into your account to view current order with tracking details.

3. Click the link provided in the “Shipment from soholab.com” email.

4. Copy and paste the tracking number from the “Shipment from soholab.com” email to the UPS Tracking form.

Delivery delay may occur for the following:

• Delivery occurs only on business day (Monday through Friday.)
• UPS does not deliver on certain holidays.
• It may take 24 hours before tracking information appears on the UPS website. UPS updates its site daily (up to 24 hour delay)
• Customer Service Contact Information

Customer Service Department
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266

Email: Send us an email
Fax: 1-888-566-5746
Customer Service: 1-800-240-6788
Hours of Operation: 8am - 1pm Pacific Standard Time (11-4pm E.S.T)

Returning Online Orders

If you're not happy with your soholab.com purchase, you may return your purchase through the mail by sending it back.

If you are not satisfied with your purchase, fill out the return form completely and return it to us within 45 days of shipment. Click here for return form. Your order number is required for processing your return and is printed on the box label right after the “Cust PO #” and should start with the number 4 or 5 (Ex: 50000012).

If you’d like to return your soholab.com purchase, please send the original packaging and shoes or clothing unworn to our return department.

Exchanges

If you would like to exchange or return your soholab.com purchase, please send the original packaging and unworn shoes or clothing to our exchange department.
To exchange shoes or clothing,please fill out the return form enclosed in your package and mail your merchandise to our warehouse along with the form.
Please mark reason for returning on the return form. Click here for return form.

When you are making a return, soholab.com will:

• Refund your credit card for each pair of shoes or clothing received.
Click here to download a return form to receive a refund.

Returning Store Purchases

If you purchased your shoes or clothing at a SoHo Lab retail store, please bring your item(s) back to the store of purchase with the original receipt and box. You have the option to exchange or return your purchase for a full refund/credit.

soholab.com returns facilities do not accept hand deliveries or SoHo Lab shoes or clothing bought at our retail partner stores. Please return your shoes or clothing at the store you purchased. SoHo Lab cannot accept C.O.D deliveries for online purchases. Please include a return address. All refunds will be credited to the payment form used for the original purchase.

Online Return Policy

We want our customers to be happy with your purchases at soholab.com. You can return your purchase through our Easy Return process.

Shoes and clothing that are unworn can be exchanged or returned. Make sure the fit is acceptable before wearing the shoes outdoors. If you are not satisfied with your purchase, fill out the return form completely and return it to us within 45 days of shipment. Your order number is required for processing your return.

Exchanges

If you would like to exchange or return your soholab.com purchase, please send the original packaging and unworn shoes or clothing to our exchange department.
To exchange shoes or clothing, please fill out the return form enclosed in your package and mail your merchandise to our warehouse along with the form.
Please mark reason for returning on the return form. Click here for return form.

When you are making a return, soholab.com return policies are:

• For returns, we will refund your credit card for each pair of shoes received.
• Please allow 4-6 weeks processing time for refunds or exchanges.
• If you choose to return your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.

Click here to download a return form to receive an exchange of equal or lesser value.

Online Exchange Policy

Exchanges

If you would like to exchange or return your soholab.com purchase, please send the original packaging and unworn shoes or clothing to our exchange department.
To exchange shoes or clothing, please fill out the return form enclosed in your package and mail your merchandise to our warehouse along with the form.
Please mark reason for returning on the return form. Click here for return form.

soholab.com Easy Exchange Process:

Exchanges

If you would like to exchange or return your soholab.com purchase, please send the original packaging and Unworn shoes or clothing to our exchange department.
To exchange shoes or clothing, please fill out the return form enclosed in your package and mail your merchandise to our warehouse along with the form.
Please mark reason for returning on the return form. Click here for return form.

• Please complete the return Form included in your shipment. Or simply download return form here.
• To view, download and print the return form, you will need to have ADOBE Acrobat Reader installed on your computer.
  Click here to download and install.
• Please state why you're returning your SoHo Lab so we may better serve you in the future. Secure your shoes and clothing in the original packaging and enclose the completed form in the box. Mail your package to:

soholab.com
Returns
1777 S. Vintage Ave.
Ontario, CA 91761

Important Notes: soholab.com returns facilities do not accept hand deliveries or SoHo Lab shoes bought at our retail partner stores or SoHo Lab stores. Please return these shoes at the store you purchased. soholab.com cannot accept C.O.D deliveries. Please include a return address. All refunds will be credited to the payment form used for the original purchase.

Save Shopping Cart

To save shoes and/or clothing in your shopping cart for later, create a soholab.com account or login to an existing account. The items in your shopping cart will be automatically saved until your return. *You must be logged in for your cart to get saved.

Gift Cards and Certificates

Unfortunately, we do not have gift cards or gift certificates available for purchase on soholab.com at this time. However, you may purchase gift cards at any SoHo Lab retail store.

No Sales Tax! (Excluding California)

No sales tax will be charged for shoe and clothing purchases shipped within the United States except for shipments to California addresses, which are subject to a 8.75% sales tax.

Shipping Methods and Costs

• Standard Shipping Method
• Club SOHO Members: FREE Standard Shipping on unlimited shoe pairs sent to a single address.
  
  
  How to get:
  • After hitting the checkout button you will see the “Sign In” page.
  • Under “New Customer,” choose “Create an Account,” and you will have the opportunity to join the club before your checkout process.
  • If you are a returning customer, you may join the club through our checkout process
  • Or click here to sign up!
    
    
• Non Club SOHO Members:  An $8.50 standard shipping fee will be applied to your purchase total, regardless of shoe quantity.

• Express Shipping Method
• Express Shipping for only $19.95 is available on unlimited shoes shoe purchase per single address.
• We work very closely with our shipping provider(s). If we determine that standard shipping is equal to or faster than express shipping, we will provide standard shipping during checkout. This is typically the case for areas in or near California.

• Shipping to more than one address?
• Please submit a separate purchase for each delivery location.VIP Club members get free standard shipping on ALL shoe purchases—there isn’t a maximum limit on quantity shipped.
  So go ahead, buy shoes for all 100 of your family members across the US—the shipping’s on us!

• Non-continental Shipping Location Methods
• What will we do? SOHO LABS ships via United Parcel Service, FEDEX and United States Postal Service Standard Ground Service.
  
• SOHO LABS.com ships to:
• United States P.O. Boxes
• APO
• FPO
• American Samoa
• Fed. St. Of Micronesia
• Guam
• Marshall Islands
• Northern Mariana Islands
• Puerto Rico
• Palau
• Virgin Islands.
• Express Shipping is not yet available to the following:
• United States P.O. Boxes
• APO
• FPO
• American Samoa
• Fed. St. Of Micronesia
• Guam, Marshall Islands
• Northern Mariana Islands
• Puerto Rico
• Palau
• Virgin Islands.

The shipping to the above locations is standard shipping. Rest assured, we’re working on providing a faster shipping option in the near future.

Delivery Times

Shoe purchases placed by 11:59 PM Monday-Thursday.

• will ship out within 1-4 business days
• you will receive your shipment within 4-10 business days (standard shipping)
• 3-6 business days (express shipping) in the continental USA.
• Shoe purchases placed on Friday-Sunday will begin processing the following Monday.
  

Shoes purchase Friday-Sunday.

• will ship out within 1-4 business days the following Monday
• you will receive your shipment within 4-10 business days (standard shipping) following Monday
• 3-6 business days (express shipping) in the continental USA following Monday

Please allow for extra days in transit for your shoes for
Purchases to US territories

• P.O. Boxes
• Military Address
• Hawaii
• Alaska
  

Shipping Rules and Restrictions

SoHo Lab ships to:

• Businesses and Residential domestic USA addresses.
• P.O. Boxes and military APO/FPO addresses.
When providing your shipping information during the checkout process, please select the appropriate location from the drop down menu to indicate an APO or FPO address.

At this time, soholab.com does not ship or bill shoe and clothing purchases outside the United States or its territories.

Corporate Information

To read more information about SoHo Lab, please visit www.soholab.com.

Privacy and Security

Safe Shopping 100% Guaranteed
Privacy Policy
Notice to Parents

Safe Shopping 100% Guaranteed

At soholab.com, you never have to worry about your credit card safety. If unauthorized charges are made to your credit card as a result of shopping at soholab.com, you will not be held liable.

Every credit card purchase on soholab.com is covered by our soholab.com Safe Purchase Guarantee. In addition to technological safeguards, laws have been passed to make certain that you can enjoy the convenience and security of shopping from home. Shopping online at SoHo Lab is safer than using your credit card at a restaurant or department store.

In the event of any unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with SoHo Lab, you will pay nothing.

Even if your credit card provider does have you pay any of the $50.00 it can charge, SoHo Lab will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the soholab.com website while using SOHO LAB' secure server. Please read our Privacy Policy to learn more about our safe and secured online shopping.

Privacy Policy

General Information
Encryption Technology / Security
Changes to this Policy
Cookies
IP Addresses
Log Data
Personal Information
Usage of Personal Information

General Information
soholab.com is owned and operated by SoHo Lab, Inc. soholab.com supports the wholly owned divisions of SoHo Lab Inc., named SoHo Lab and soholab.com.

This privacy policy explains how SoHo Lab collects, uses and discloses your personal information. It explains how SoHo Lab has taken steps to secure your personal information. It also explains your options regarding the collection, use and disclosure of your personal information. By visiting soholab.com, you accept the practices described in this Policy.

For your convenience, SoHo Lab may offer links to other designer brand sites. Please note that this privacy policy applies only to soholab.com. Any other designer brand website may be subject to another privacy policy. SoHo Lab encourage you to review the privacy policy posted at every website you visit before you provide any personal information.

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Encryption Technology / Security
soholab.com secure socket layer (SSL) software is the industry standard and among the best software available today for secure shoe purchases. It encrypts your credit card number so that it cannot be read as the information travels over the secure Internet.

Protecting your personal order information is our priority. SoHo Lab use Secure Sockets Layer (SSL) technology to ensure the security of your online shoe shopping. To check the security of your connection, look at the lower right-hand corner of your browser window after you access soholab.com secure server. If you see an unbroken key, or a closed lock (depending upon your browser) then SSL is active. To double check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of soholab.com address changes from "http" to "https."

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Changes To This Policy
soholab.com reserves the right to change this privacy policy at any time. If SoHo Lab changes this privacy policy SoHo Lab will notify members of the change.

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Cookies
Cookies are information files which a soholab.com server places on your computer when you visit soholab.com. soholab.com is able to access only the cookies that it sets on your computer and SoHo Lab is only able to determine the type of computer operating system and browser that you and other customers are using. soholab.com collects this information in the aggregate in shoe purchase to improve access to soholab.com shoe content based on soholab.com's customers browsers and operating systems to make soholab.com content available to as many customers as possible. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser, but if you do so you may not be able to access all areas or services at soholab.com.

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IP Addresses
An IP (Internet Protocol) address is a number that's automatically assigned to your computer whenever you surf the SoHo Lab. SoHo Lab servers automatically identify your computer by its IP address. When a visitor requests pages from soholab.com, our servers log the visitor's IP address. SoHo Lab do not link IP addresses to any personally identifiable information. This means that a customer's session will be logged, but the user remains anonymous to soholab.com.

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Log Data
Log data consists of IP addresses and information generated by cookies (see above), and other details about a visit to soholab.com, such as the time of the visit and the type of SoHo Lab browser used. Log data is collected passively and is not personally identifiable. Log data collected at soholab.com servers supply us with aggregate information about the number of visits to different pages on soholab.com. SoHo Lab uses this information only to improve soholab.com shoe shopping experience.

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Personal Information
SoHo Lab will never sell, trade or otherwise disclose personally identifiable information to anyone other than SoHo Lab, our service providers (including product shippers), and in very rare cases, to law enforcement agencies or by court order. You can rest assured that providing your personal information to soholab.com will not result in junk mail or telemarketing calls. When you register, if you indicate that you wish to receive special shoe offers, SoHo Lab will contact you by e-mail occasionally to inform you of changes to soholab.com, special shoe offers, cool new SoHo Lab shoes, or other information that SoHo Lab believe will interest you. You are given the opportunity with each e-mail notification to remove yourself from soholab.com e-mail contact list. We do not share your e-mail address with any other company.

You may visit most areas of soholab.com without providing any personal information. SoHo Lab collects personal information from customers to complete your purchases, provide you with the products or services you request, or administer the soholab.com site. Those customers who enter a contest must provide their names and mailing addresses. This information allows us to identify winners of the contest. SoHo Lab collects telephone numbers and e-mail addresses to facilitate our communication with customers if necessary, for instance because of a problem with a delivery or to notify contest winnings. SoHo Lab do not use telephone numbers for telemarketing.

SoHo Lab requests age and gender data to help us to better understand the demographics of soholab.com customers. This data helps us to design soholab.com to meet the needs of customers and improve their shopping experience when visiting soholab.com. Providing gender data is optional.

When you buy shoes online at soholab.com, SoHo Lab collect payment and shipping information to process your purchase and deliver the SoHo Lab shoes. This information will be retained for soholab.com records and also allows you to place future shoe purchases without re-entering this information.

You may change any personal information via "My Account" link at the top nacigation header of soholab.com. Simply enter your email address, password and click "Log In" button at the bottom of the page. Once you are signed in, select on of the "Account Options" to change your desired information. Manage My Address Book

• Manage My Payment Accounts
• Change My Password
• Edit My Profile
• Cancel My Account

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Usage of Personal Information
From time to time soholab.com communicates to customers by e-mail to inform them of changes to soholab.com, special shoe offers that might become available, and other information SoHo Lab believe will be of interest to site visitors. When supplying personal information, you are asked if you would like to be included in these e-mail notifications. You are also given the opportunity with each e-mail notification to remove yourself from soholab.com e-mail contact list. SoHo Lab do not share the collected e-mail addresses with any other company.

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Should you wish to contact soholab.com, here's how:

Customer Service Department
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
Email: Send us an email
Fax: 1-888-566-5746
Customer Service: 1-800-240-6788
Hours of Operation: 8am - 1pm Pacific Standard Time (11-4pm E.S.T)

Notice to Parents

SoHo Lab is committed to protecting the privacy of children under the age of 13 years old. We have determined the best policy for SOHO LAB is to prevent the collection of any personally identifiable information from children under the age of 13 years old. We have installed screening mechanisms to identify the age of all visitors to any soholab.com area that requires the collection of personally identifiable information. The visitor under the age of 13 years old will be informed of our policy and prevented from access to those areas of soholab.com that require the collection of personally identifiable information.

This policy will prevent visitors to soholab.com that are less than 13 years old from entering our contests, request our mail order catalog or register as a user of soholab.com. The parent can enter our contests, request a catalog or register as a user of soholab.com and share the catalog or contest prize with their children should they wish to do so.

Should you wish to contact soholab.com, here's how:

Terms and Conditions

Use of Site
Copyright
Trademarks/Intellectual Property
Shoe and Clothing Purchases
Warranty Disclaimer
Use of Information Submitted
Participation Disclaimer / Use Restrictions
Indemnification
Limitation of Liability
Miscellaneous
Termination and Effect of Termination

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE SHOPPING ON soholab.com. All shoppers and customers of soholab.com agree that SoHo Lab may end use of an individual's profile or account if the following terms and conditions are abused.
Please note access to soholab.com is subject to the following terms and conditions and other applicable law.

SoHo Lab at any time may reserve these terms and conditions by updating this posting. By using soholab.com, you agree to be bound by any such changes.

Use of Site
You represent and warrant that you are 13 years of age and/or visiting soholab.com under the supervision of a parent or guardian.

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Copyright
The entire content included in soholab.com, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of soholab.com. The collective work includes works that are licensed to soholab.com. Copyright 2009, SoHo Lab ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of soholab.com for the sole purpose of placing a shoe purchase with soholab.com. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of soholab.com solely for your own non-commercial use, or to place a shoe purchase with soholab.com or to purchase SoHo Lab and designer brand shoes. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of soholab.com is strictly prohibited, unless authorized by SoHo Lab. You further agree not to change or delete any proprietary notice from materials downloaded or printed from soholab.com.

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Trademarks/Intellectual Property
All trademarks, service marks and trade names of soholab.com used in the soholab.com (including but not limited to the SoHo Lab name) are trademarks or registered trademarks of SoHo Lab, Inc. They may not be used without soholab.com prior written permission. Any other intellectual property on soholab.com, including but not limited to patents, issued or pending, are the sole property of SOHO LAB USA, Inc. and/or its licensors.

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Shoe and Clothing Purchases
All shoe and clothing purchases placed through soholab.com are subject to soholab.com acceptance, which is in its sole discretion. Without limitation, this means that soholab.com may refuse to accept or may cancel any shoe purchase, whether or not the shoe purchase has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for a shoe purchase that is subsequently cancelled, soholab.com shall issue a credit to your credit card account.

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Warranty Disclaimer
soholab.com and the materials and shoes on soholab.com are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SoHo Lab disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. soholab.com does not represent or warrant that the functions contained in the soholab.com will be uninterrupted or error-free, that the defects will be corrected, or that soholab.com or the server that makes the soholab.com available are free of viruses or other harmful components. soholab.com does not make any warrantees or representations regarding the use of the materials in soholab.com in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

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Use of Information Submitted
You agree that soholab.com is free to use any comments, information or ideas contained in any communication you may send to soholab.com or submit to soholab.com without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving soholab.com or other products or services.

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Participation Disclaimer / Use Restrictions
soholab.com does not and cannot review all communications and materials posted to or created by shoppers and customers accessing soholab.com and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on soholab.com, soholab.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any user generated content or activities on soholab.com. You may not post or otherwise distribute content to soholab.com which soholab.com in its sole discretion determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of SOHO LAB or another party, illegal, or otherwise objectionable to SOHO LAB. You may not upload commercial content on soholab.com or use soholab.com to solicit others to join or become members of any other commercial online service or other organization.

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Idemnification
You agree to indemnify, defend, and hold harmless SOHO LAB, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing soholab.com using your Internet account.

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Limitation of Liability
SOHO LAB shall not be liable for any special, incidental, indirect or consequential damages that result from the use of, or the inability to use, the materials on soholab.com or the performance of the shoes purchased through soholab.com, even if SOHO LAB has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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Miscellaneous
Your use of soholab.com shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. Specifically, this Agreement shall be subject to California Revised Statutes Chapter 72, "Sales". Except where prohibited, you agree that any and all disputes, claims and legal proceedings directly or indirectly arising out of or relating to soholab.com (including but not limited to the purchase of SOHO LAB) shall be resolved individually, without resort to any form of class action, and exclusively in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to soholab.com (including but not limited to the purchase of SOHO LAB) must be commenced within one (1) year after the claim or cause of action arises. By using soholab.com, you agree to receive electronic communications from SOHO LAB. You agree that any notice, agreement, disclosure or other communication that soholab.com sends you electronically will satisfy any legal communication requirements, including that such communications be in writing. soholab.com failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct the parties nor trade practice shall act to modify any of these terms and conditions. soholab.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

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Termination and Effect of Termination
These terms and conditions are applicable to you upon your accessing soholab.com. soholab.com reserves the right in its sole discretion to terminate or restrict your use of soholab.com, without notice, for any or no reason, and without liability to you or any third party. In addition, these terms and conditions, or any part of them, may be terminated by soholab.com without notice at any time, for any reason. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Placing an Order

Purchasing shoes or clothing on soholab.com is easy. Just follow these steps:

Finding shoes:

You can browse shoes and clothing by gender, style or brand by using the menu/navigation bar on the left hand side of the page.

Adding Shoes or Clothing to Your Shopping Cart: When you have selected the SOHO LAB or designer brands shoe(s) of your choice, first select the color and size and then click the “Add To Shopping Bag” button on the product detail page. This will take you directly to the shopping cart. If you wish to continue shopping just click the “Continue Shopping” button. You may view your shopping cart at any time by clicking the “Shopping Bag” button at the top of every page.

Apply Discount: When on the “Shopping Cart” page please enter the discount code in the box labeled “promotional code” and click the “apply” button to activate the discount code. Verify the discount amount has been applied and click the “Checkout” button, then the “Continue” button after you verified your billing and shipping information is valid. Once you have confirmed your shopping cart is correct, click on “Place Order” to complete the steps to process your shoe or clothing purchase.

*Note: ONLY ONE PROMOTIONAL OFFER PER ORDER. Promotional offers cannot be combined. Discount does not apply to shipping, handling, or taxes, and cannot be combined with other offers, discounts, or used for previous orders.

Checkout: CREATE a soholab.com account or log into your existing account. The only required information: email address, age, gender, and zip code.

Once logged in, you will proceed to a one page checkout screen. During checkout, you will need to provide detailed shipping and billing information as requested.

Please verify all information before clicking "Place Order". Your billing address must match the address that appears on your credit card statement.

If you are using a Promotional Code, please type the code into the open field in your cart or on the checkout page, click on "Update" to see the discount applied.

Express Checkout

For express checkout, please click here to register . When registered, your previously entered shipping, billing and credit card information is automatically pre-loaded, so there's no need to re-enter it with each order. To change this information, or to add a new address or new credit card, simply click on “My Account” at the top of the screen.

If you have shoes in your cart and wish to proceed to an easy Checkout, click here.

Savings and Promotional Codes

When prompted be sure to enter the code exactly as it appears and click Apply. To receive periodic e-mail notifications of special shoe offers on SoHo Lab shoes, please register for our Club SOHO online at click here.

Purchases Outside the USA

International shoe purchases (including Canada and Mexico) are not available at this time.

Payment Methods

soholab.com Credit Card Authorizations: Shop safely at soholab.com. You can safely enter your entire credit card number via our secure server, we encrypt all submitted information. We authorize your credit card at the time of your shoe purchase. Should you cancel or modify your order, the original authorization will be held for 7 business days.

Any shoe or clothing backorder will appear as a separate transaction.

If you have any additional questions about debit/credit card authorizations, please contact your bank or credit card company for more details. If you have questions about your SoHo Lab shoe purchase, please contact our SoHo Lab customer service Monday - Friday from 8:00am - 1:00 pm PST at 1-800-240-6788. Click Here to start shoe shopping.

Payment by Credit Card: SoHo Lab accepts: Visa, MasterCard, American Express, Discover, Diners Club and Credit Card Gift Cards only. soholab.com does not accept credit, Gift Cards, or cards issued from a bank outside of the United States. The credit card that you specify will be charged when SoHo Lab ships your shoes. For questions concerning card security, see our 100% Safe Purchase Guarantee.

Payment by Cash: Pay for your online purchase with cash. Purchase a Paid By Cash Virtual Card and spend it online.

An Important Note on Entering Your Bill to Address When using a credit card to purchase your shoes or clothing, please be sure to enter your correct billing address. soholab.com uses this address to verify authorized use of your card. The billing address you enter is checked against the billing address that the credit card company has on file for your card account. This address usually appears on your monthly statements. Please contact your bank for further information.

soholab.com will not process any shoe purchase where the address entered at checkout does not match the address on file with your credit card company. Once a shoe purchase is cancelled, it cannot be restored by customer service for your safety and security.

Please replace your online shoe order.

CVV Code soholab.com requests that you enter the three to four digits CVV code located on the back of your credit card. CVV codes may be located on the front and the back American Express cards, depending on the issuing bank. This number is used to verify the authorized use of your card. Your shoe purchase will not be processed without this code.

Shoes Always In-Stock

Shoes In Stock Shoes that display on soholab.com are currently in stock. To ensure shoe availability, soholab.com carries 48 pairs per size on all shoes that appear on soholab.com. In rare cases, SoHo Lab may run out of inventory due to a shoes popularity. If that is the case, your shoe purchase will be canceled and you will be notified via email.

Contact SoHo Lab